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HughesNet Service Terms and Conditions

LEGAL TERMS AND CONDITIONS FOR CUSTOMERS WHO SUBSCRIBED TO HUGHESNET PRIOR TO 05-07-07

The following terms and conditions are valid for HughesNet customers who purchased before May 7, 2007.

General Terms

HughesNet® service is available in the contiguous U.S. with an unobstructed view of the southern sky, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than speed indicated during peak hours.

Professional installation is required. Monthly service fees apply. Taxes not included.

Service Commitment

HughesNet Service Plans require a 15-month minimum service commitment. If you terminate service prior to the expiration of the commitment, you will owe and your credit or debit card will be charged the termination fees as described below.

Termination – Promotional Purchase Option

If you cancel your order before installation, you will not be charged.

If you cancel service within 30 days of activation: Home, Pro, and ProPlus subscribers will be charged a $200 installation fee and a $300 fee for the HughesNet equipment. To receive a refund of your $300 equipment fee, you must return the modem and outdoor transmitter to HughesNet within 60 days of your termination. HughesNet will provide packaging and instructions on how to deinstall and return the equipment. Returned equipment must be in good condition. You are not required to return, and HughesNet is not obligated to deinstall, the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed you will be charged $100.

Small Office and Business Internet subscribers will be charged a $100 installation fee and a $400 fee for the HughesNet equipment. To receive a refund of your $400 equipment fee, you must return the modem and outdoor transmitter to HughesNet within 60 days of your termination. HughesNet will provide packaging and instructions on how to deinstall and return the equipment. Returned equipment must be in good condition. You are not required to return, and HughesNet is not obligated to deinstall, the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed you will be charged $100.

If you cancel after 30 days from date of activation but before end of initial 15-month commitment: Home, Pro, and ProPlus subscribers will be charged a $400 fee for the HughesNet equipment and installation, and a $300 Service Termination Fee. Equipment may not be returned for a refund after 30 days.

Small Office and Business Internet subscribers will be charged a $500 fee for the HughesNet equipment and a $300 Service Termination Fee. Equipment may not be returned for a refund after 30 days.

Termination – Upfront Purchase Option

If you cancel your order before installation, you will not be charged.

If you cancel service within 30 days of activation: Home, Pro, and ProPlus subscribers may return the modem and outdoor transmitter to HughesNet for a refund. Once this equipment has been received by HughesNet, you will be refunded a total of $300. HughesNet will provide packaging and instructions on how to deinstall and return the equipment. Returned equipment must be in good condition. You will not receive a refund for installation charges, DIRECTV upgrade kits, or other fees. You are not required to return, and HughesNet is not obligated to deinstall, the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed you will be charged $100.

Small Office and Business Internet subscribers may return the modem and outdoor transmitter to HughesNet for a refund. Once this equipment has been received by HughesNet, you will be refunded a total of $400. HughesNet will provide packaging and instructions on how to deinstall and return the equipment. Returned equipment must be in good condition. You will not receive a refund for installation charges, DIRECTV upgrade kits, or other fees. You are not required to return, and HughesNet is not obligated to deinstall, the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed, you will be charged $100.

If you cancel after 30 days from date of activation but before end of initial 15-month commitment: Home, Pro, and ProPlus subscribers will be charged a $300 Service Termination Fee. HughesNet equipment may not be returned for a refund after 30 days.

Small Office and Business Internet subscribers will be charged a $300 Service Termination Fee. HughesNet equipment may not be returned for a refund after 30 days.

HughesNet Voice:

If you cancel after activation but before the end of your 24-month term commitment, you will owe, and your credit or debit card will be charged, a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10/month x (24-6) months, or $180.

Online Ordering

YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES) IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE HUGHESNET, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION; (2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING YOU FOR YOUR MONTHLY SERVICE FEES AND ANY EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4) CHARGING ANY APPLICABLE EARLY TERMINATION FEES.

Home Networking

Home networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer. (Hughes is not responsible for home network configuration or management).

Please note that all computers on a home network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of download and surfing speeds, and is subject to the Fair Access Policy.

2006 Hughes Network Systems, LLC. All trademarks are the property of their respective owners.

Revised 04-11-16

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© 2017 Hughes Network Systems, LLC. All rights reserved. HughesNet is a registered
trademark of Hughes Network Systems, LLC, an EchoStar Company.
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