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HughesNet Service Terms and Conditions

LEGAL TERMS AND CONDITIONS FOR CUSTOMERS WHO SUBSCRIBED TO HUGHESNET BETWEEN 06-16-08 AND 06-30-08

The following terms and conditions are valid for HughesNet customers who purchased between June 16, 2008 and June 30, 2008.

General Terms

HughesNet® service is available in the contiguous U.S. with an unobstructed view of the southern sky, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than speed indicated during peak hours.

Professional installation is required. Monthly service fees apply. Taxes not included.

Service Commitment

HughesNet Service Plans require a minimum service commitment (24 months). If you terminate service prior to the expiration of the commitment, you will owe and your credit or debit card will be charged the Termination Fees as described below.

Early Termination: Upfront Purchase

If you cancel your order before installation, you will not be charged.

If you cancel service within 30  days of activation: Home, Pro, ProPlus, Elite, and ElitePlus subscribers may return the modem and radio (outdoor transmitter) to HUGHES for a refund. Once this equipment has been received by Hughes, you will be refunded a total of $200. Hughes will provide instructions on how to de-install and return the equipment. Returned equipment must be received in good condition within 60 days of your termination. You will not receive a refund for installation charges or other fees. You are not required to return, and Hughes is not obligated to de-install the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed, you will be responsible for all de-installation charges.

Small Office and Business Internet subscribers may return the modem and radio (outdoor transmitter) to Hughes for a refund. Once this equipment has been received by Hughes, you will be refunded a total of $300. Hughes will provide instructions on how to de-install and return the equipment. Returned equipment must be received in good condition within 60 days of your termination. You will not receive a refund for installation charges or other fees. You are not required to return, and Hughes is not obligated to de-install the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed, you will be responsible for all de-installation charges.

If you cancel after 30 days from the date of activation but before end of initial 24-month commitment: Home, Pro, ProPlus, Elite, and ElitePlus subscribers will be charged a $300 Service Termination Fee. HughesNet equipment may not be returned for a refund after 30 days.

Small Office and Business Internet subscribers will be charged a $300 Service Termination Fee. HughesNet equipment may not be returned for a refund after 30 days.

Early Termination: 24-month Promotional Option

If you cancel your order before installation, you will not be charged.

If you cancel service within 30 days of activation: Home, Pro, ProPlus, Elite, and ElitePlus subscribers will be charged a $400 equipment and installation fee. If you return the modem and radio (outdoor transmitter) to Hughes within 60 days of cancelling your service, you will receive a $200 refund for your HughesNet equipment. You will not receive a refund for installation charges or fees. Hughes will provide instructions on how to de-install and return the equipment. Returned equipment must be in good condition. You are not required to return, and Hughes is not obligated to de-install the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed, you will be responsible for all de-installation charges.

Small Office and Business Internet subscribers will be charged a $400 equipment and installation fee. If you return the modem and outdoor transmitter to Hughes within 60 days of cancelling your order, you will receive a refund of $300 for your HughesNet equipment. You will not receive a refund for installation charges or other fees. Hughes will provide instructions on how to de-install and return the equipment. Returned equipment must be in good condition. You are not required to return, and Hughes is not obligated to de-install the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed, you will be responsible for all de-installation charges.

If you cancel after 30 days from date of activation but before end of the initial 24-month commitment: Home, Pro, ProPlus, Elite, and ElitePlus subscribers will be charged a $400 equipment and installation fee, plus a $300 Service Termination Fee. Equipment may not be returned for a refund after 30 days.

Small Office and Business Internet subscribers will be charged a $400 equipment and installation fee plus a $300 Service Termination Fee. Equipment may not be returned for a refund after 30 days.

HughesNet Voice:

If you cancel after activation but before the end of your 24-month term commitment: you will owe, and your credit or debit card will be charged, a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10/month x (24-6) months, or $180.

Online Ordering

YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES) IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE HUGHESNET, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION; (2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING YOU FOR YOUR MONTHLY SERVICE FEES AND ANY EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4) CHARGING ANY APPLICABLE EARLY TERMINATION FEES.

Home Networking

Home networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer. (Hughes is not responsible for home network configuration or management).

Please note that all computers on a home network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of download and surfing speeds, and are subject to the Fair Access Policy.

2008 Hughes Network Systems, LLC. All trademarks are the property of their respective owners.

Revised 04-11-16

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© 2017 Hughes Network Systems, LLC. All rights reserved. HughesNet is a registered
trademark of Hughes Network Systems, LLC, an EchoStar Company.
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