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HughesNet Service Terms and Conditions

LEGAL TERMS AND CONDITIONS FOR CUSTOMERS WHO SUBSCRIBED TO HUGHESNET BETWEEN 07-01-08 AND 09-01-08

The following terms and conditions are valid for residential HughesNet customers who purchased July 1, 2008 and September 1, 2008:

General Terms

HughesNet® service is available in the contiguous U.S. with an unobstructed view of the southern sky, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than speed indicated during peak hours.

Professional installation is required. Monthly service fees apply. Taxes not included.

Service Commitment

HughesNet Service Plans require a minimum service commitment of 24 months. If you terminate service prior to the expiration of the commitment, you will owe and your credit or debit card will be charged the Termination Fees as described below.

Early Termination: Upfront Purchase

If you cancel your order before installation, you will not be charged.

If you cancel within 30 days of activation: No termination fees charged. Note: You will not be refunded for installation charges or other fees. You may choose to return your HughesNet modem and radio for a $200 refund.

If you cancel after 30 days of activation but before the end of your 24-month term commitment: You will be charged a $400 Service Termination Fee. You may choose to return your HughesNet modem and radio for a $200 refund.

Early Termination: Promotional Option

If you cancel your order before installation, you will not be charged.

If you cancel within 30 days of activation: You will be charged a $400 Equipment and Installation Fee. You may choose to return your HughesNet modem and radio for a $200 refund.

No service termination fees will be charged.

If you cancel after 30 days of activation but before the end of your 24-month term commitment: You will be charged a $400 Equipment and Installation Fee and a $400 Service Termination Fee. You may choose to return your HughesNet modem and radio for a $200 refund.

$200 Refund for Returned Equipment

You may return the modem and radio (outdoor transmitter) to HUGHES for a refund if you cancel your HughesNet service prior to the end of your term commitment. This equipment must be received in good condition by Hughes, within 60 days of your termination, in order to receive this $200 refund. Hughes will provide instructions on how to de-install and return the equipment. You will not receive a refund for installation charges or other fees. You are not required to return, and Hughes is not obligated to de-install, the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount, and any cables professionally de-installed, you will be responsible for all de-installation charges.

HughesNet Voice:

If you cancel after activation but before the end of your 24-month term commitment: you will owe, and your credit or debit card will be charged, a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10/month x (24-6) months, or $180.

Online Ordering

YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES) IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE HUGHESNET, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION; (2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING YOU FOR YOUR MONTHLY SERVICE FEES AND ANY EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4) CHARGING ANY APPLICABLE EARLY TERMINATION FEES.

Home Networking

Home networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer. (Hughes is not responsible for home network configuration or management).

Please note that all computers on a home network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of download and surfing speeds, and is subject to the Fair Access Policy.

2008 Hughes Network Systems, LLC. All trademarks are the property of their respective owners.

Revised 04-11-16

 

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