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HughesNet Relocation Program

HughesNet® has two options available to Subscribers who move and want to retain their HughesNet subscription at their new address. These options are described below.

I.  Zero Re-install Fee Option (requires a 12-month commitment)

  1. There is no charge for standard relocation installation. You will be responsible for all non-standard installation charges.
  2. The new 12-month term begins on the date of equipment and service activation at the new address.
  3. If you cancel HughesNet service before the end of your 12-month Service Agreement, you will be charged a Service Termination Fee of up to $300. The exact amount of the Service Termination Fee will be $300 for the first thirty (30) days after activation of the HughesNet Service at the new address. Thereafter, the amount will decrease by $25 per month for each month of active Service.
  4. You must bring your current modem and power supply when you move to the new address.
  5. You will keep your existing account number and HughesNet email addresses.
  6. If you are a Dish Recovery Act or Hughes Recovery Act customer, you waive your guaranteed five-year monthly service fee.
  7. If you have leased the HughesNet Equipment, you will continue to be billed $9.99 per month (plus applicable taxes) for the leased Equipment. Should you discontinue HughesNet service, you will be responsible for returning the leased modem, radio, and power supply in good condition within 45 days of cancellation to avoid unreturned equipment fees of up to $300.
  8. The HughesNet service does not include, nor does it require, a wireless router. If you would like to set up Wi-Fi in your home, you may purchase a wireless router from any major electronics retailer. The Wired and Wireless Home Network setup is not included in the Standard Installation.

When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speeds will likely be lower than speeds indicated. Usage is subject to the Fair Access Policy. Visit legal.hughesnet.com.


II.  No New Commitment (requires a $299 re-installation fee)

  1. You will be charged $299 one time on your next bill which includes applicable taxes.
  2. You will keep any remaining commitment and you will be subject to early termination fees if you cancel within your commitment period.
  3. You must bring your current modem and power supply when you move to the new address.
  4. You will keep your existing account number and HughesNet email addresses.
  5. If you are a Dish Recovery Act or Hughes Recovery Act customer, you waive your guaranteed five-year monthly service fee.
  6. You will be responsible for all non-standard installation charges.
  7. If you have leased the HughesNet Equipment, you will continue to be billed $9.99 per month (plus applicable taxes) for the leased Equipment. Should you discontinue HughesNet service, you will be responsible for returning the leased modem, radio, and power supply in good condition within 45 days of cancellation to avoid unreturned equipment fees of up to $300.
  8. The HughesNet service does not include, nor does it require, a wireless router. If you would like to set up Wi-Fi in your home, you may purchase a wireless router from any major electronics retailer. The Wired and Wireless Home Network setup is not included in the Standard Installation.

When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speeds will likely be lower than speeds indicated. Usage is subject to the Fair Access Policy. Visit legal.hughesnet.com.

 

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