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Early Termination Fees and Other Important Terms

Terms and Conditions for HughesNet Business services purchased after March 16, 2017

Terms and Conditions for HughesNet Business services purchased after March 10, 2017

General Terms and Conditions for HughesNet services purchased on or after October 1, 2014

Terms and Conditions for HughesNet Business services purchased after November 1, 2012 but before October 1, 2014

Terms and Conditions for HughesNet Business services purchased after January 4, 2011 but before November 1, 2012

Terms and Conditions for HughesNet Business services purchased after July 1, 2008 but before January 4, 2011

Terms and Conditions for HughesNet Business services purchased before July 1, 2008

HughesNet® service is available in the contiguous U.S. with an unobstructed view of the southern sky, is not available in Alaska, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than speed indicated during peak hours.

Listed speeds are available only through Hughes’ new satellite. The majority of subscribers will have access to these faster speeds. However, approximately one percent (1%) will not be able to receive these speeds as a result of trees or other obstacles that block the signal from the satellite to the site location. In these cases, the Select Service Plans will not be available.

Professional installation is required. Monthly service fees apply. Taxes not included.

Speed Claims and Disclaimers

HughesNet service is available in the contiguous U.S. with an unobstructed view of the southern sky, and its usage is subject to the Fair Access Policy. When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. Actual upload and download speeds may be lower than maximum advertised speeds, particularly during peak periods.

The listed speeds for certain Gen4 Service Plans (Select 100, Select 200, Select 300, and Select 400), are only available in the footprint of the EchoStar XVII Satellite. EchoStar XVII service is generally available in areas east of the Mississippi River and in populated areas of the West Coast. For areas not covered by the EchoStar XVII Satellite and the Gen4 Service Plans, alternative Service Plans will be offered.

Equipment

You specifically agree that any Equipment provided to you may be new or refurbished as new. Any refurbished Equipment will have the same warranty as new Equipment. If you lease the Equipment from Hughes, the satellite modem, power supply, and radio (outdoor transmitter) to be installed by Hughes at your premises will remain the property of Hughes or its assignee and shall not be deemed fixtures or part of your realty. During this period, you shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment (or any notice of our ownership thereon) at any time. You may, however, request a reinstallation, return, or change in the location of the Equipment, which shall be performed by us at our service rates in effect at the time of such service.

Service Commitment

All HughesNet Service Plans require a minimum service commitment of 24 months. If you terminate service prior to the expiration of the commitment, you will owe and your credit or debit card will be charged, or you will be invoiced and responsible to pay, the Termination Fees as described below.

Early Termination: Purchase Option (equipment and standard installation purchased upfront)

If you cancel your order before installation, you will be refunded the amount that was collected at the time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first three (3) months after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

Early Termination: Lease Option

If you cancel your order before installation, you will be refunded the amount that was collected at the time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged both a Service Termination Fee and a Lease Termination Fee. The amount of the Service Termination Fee will be up to $400. The exact amount of the Service Termination Fee will be as set forth $400 for the first three (3) months after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

In addition to the Service Termination Fees described in the preceding paragraph, if you cancel your subscription prior to the expiration of the 24-month commitment period, you will also be charged a Lease Termination Fee in accordance with the table set forth below:

Lease Termination Fee Schedule
Size of Installed Antenna Number of Months After Activation Amount of Lease Termination Fee
0.98m 0-6 $800
0.98m 7-12 $600
0.98m 13-18 $400
0.98m 19-24 $200

Further, you must return your HughesNet modem, power supply, and radio within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).

For customers eligible or required to return equipment, Hughes will provide instructions on how to de-install and return the required equipment.

Early Termination Due to Breach by Subscriber

If your account is terminated by Hughes for non-payment or any other reason, any applicable Service Termination Fee and Lease Termination Fee will be charged immediately upon cancellation.

Credit Card Authorization

YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES) IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE HUGHESNET SERVICE, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION; (2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING YOU FOR YOUR MONTHLY SERVICE FEES AND ANY EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4) CHARGING ANY APPLICABLE EARLY TERMINATION FEES.

Networking

For all of Hughes’ Business Service Plans, networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for network configuration or management).

Please note that all computers on a network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of download and surfing speeds, and are subject to the Fair Access Policy.


Revised on 01/14/16

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