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LEGAL TERMS AND CONDITIONS FOR CUSTOMERS WHO SUBSCRIBED TO ONE OF THE HughesNet RESIDENTIAL SERVICE PLANS ON OR AFTER AUGUST 23, 2022

The following terms and conditions are valid for residential HughesNet customers who subscribed to a HughesNet Service Plan.

General Terms

HughesNet® service is available in the contiguous U.S., Alaska and Puerto Rico, except for HughesNet Fusion plans which are only available in the contiguous U.S. Actual speeds will likely be lower than the maximum speeds during peak hours.  In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the HughesNet Subscriber Agreement, the HughesNet Fair Access Policy, the HughesNet Acceptable Use Policy, and the HughesNet Privacy Policy.

Service Commitment

All Service Plans require a commitment of twenty-four (24) months. (Note that if you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades during your commitment period, your new service commitment will be 12 months or the remainder of your initial commitment, whichever is longer). If you have subscribed to any Service Plan and you terminate service prior to the expiration of the commitment, you will owe, and your credit or debit card will be charged, the Service Termination Fees described below. In addition, unless you purchased the Equipment, you will be required to return the applicable Equipment to Hughes whenever you terminate your service, or you will be required to pay the applicable Unreturned Equipment Fee described below.

Early Termination: Purchase Option for HughesNet satellite-only plans only and HughesNet Fusion plans (equipment and standard installation purchased upfront)

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 during the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and the remainder of your service commitment is longer than 12 months, and you cancel before the end of your 24-month term commitment, you will be charged a Service Termination Fee as described in the immediately preceding paragraph.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and you have a new 12-month service commitment, and you cancel before the end of your new 12-month term commitment, you will be charged a Service Termination Fee of up to $120. The exact amount of the Service Termination Fee will be $120 during the first ninety (90) days after your next billing date. Thereafter, the amount will decrease by $10 per month for each month of active Service.

If you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan and choose the self-install option for the HughesNet Fusion equipment (multipath device, power supply and wireless antenna), you will have 45 days from the date the HughesNet Fusion equipment is shipped to you to activate the HughesNet Fusion equipment, otherwise you will be deemed to have cancelled your HughesNet Fusion upgrade, your obligations under your then-current HughesNet satellite-only plan will continue to apply, and you will be required to return the HughesNet Fusion equipment to Hughes or be charged a $200 Unreturned Equipment Fee ($200 for the multipath device, power supply and wireless antenna). 

Early Termination: Lease Option for HughesNet satellite-only plans and HughesNet Fusion plans

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 during the first ninety (90) days after activation of the applicable HughesNet Service plan. Thereafter, the amount will decrease by $15 per month for each month of active Service.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, the remainder of your service commitment is longer than 12 months, and you cancel before the end of your 24-month term commitment, you will be charged a Service Termination Fee as described in the immediately preceding paragraph.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and you have a new 12-month service commitment, and you cancel before the end of your new 12-month term commitment, you will be charged a Service Termination Fee of up to $120. The exact amount of the Service Termination Fee will be $120 during the first ninety (90) days after your next billing date.  Thereafter, the amount will decrease by $10 per month for each month of active Service.

In addition, you must return your Equipment in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee for HughesNet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for HughesNet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna). If you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan and choose the self-install option for the HughesNet Fusion equipment (multipath device, power supply and wireless antenna), you will have 45 days from the date the HughesNet Fusion equipment is shipped to you to activate the HughesNet Fusion equipment, otherwise you will be deemed to have cancelled your HughesNet Fusion upgrade, your obligations under your then-current HughesNet satellite-only plan will continue to apply, and you will be required to return the HughesNet Fusion equipment to Hughes or be charged a $200 Unreturned Equipment Fee ($200 for the multipath device, power supply and wireless antenna). 

If you cancel at the end of your 24-month term commitment, you must return your Equipment in good condition within 45 days of cancellation date or you will be charged a $300 Unreturned Equipment Fee for HughesNet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for HughesNet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna).
 
For customers eligible or required to return equipment, Hughes will provide instructions on how to de-install and return the required equipment.

You are not required to return, and Hughes is not obligated to de-install, the outdoor antenna, outdoor mount, or any cables. If you elect to have the complete system or the outdoor antenna, outdoor mount and any cables professionally de-installed, you will be responsible for all applicable de-installation charges.

You will not receive a credit for installation or de-installation charges or other fees.

Early Termination: HughesNet Voice (with Commitment)

If you cancel after activation but before the end of your 24-month term commitment, you will owe, and your credit or debit card will be charged, a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10 x (24-6) months, or $180.

Early Termination due to breach by Subscriber

If your account is terminated by Hughes for non-payment or any other reason, any applicable Service Termination Fee and, unless you purchased the Equipment, the Unreturned Equipment Fee will be charged immediately upon cancellation. If you leased your Equipment and return the Equipment in good condition within 45 days from the date of termination, your account will be credited $300 ($100 for the satellite modem and power supply and $200 for the satellite radio) in the case of HughesNet satellite-only plans or $500 ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna) in the case of HughesNet Fusion plans.

Optional Equipment De-installation Service

As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Service commitment period), you may request that Hughes de-install the Equipment for a fee. The amount of this de-installation charge will be the fee then in effect for this service. In the event you elect to purchase this optional service, you will still be responsible for packing and mailing the equipment back to Hughes using the pre-paid label inside the material return box provided to you by Hughes.

Payment by Credit or Debit Card

YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES) IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE HUGHESNET, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION; (2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING YOU FOR YOUR MONTHLY SERVICE AND/OR LEASING FEES AND ANY EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4) CHARGING ANY APPLICABLE EARLY TERMINATION FEES AND/OR UNRETURNED EQUIPMENT FEES.

Home Networking

Home networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer. (Hughes is not responsible for home network configuration or management).

Please note that all computers on a home network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of download and surfing speeds, and are subject to the Fair Access Policy.

Last revised: November 17, 2022