Legal

HughesNet Fusion Fair Access Policy

To ensure fair Internet access for all HughesNet® Fusion subscribers, Hughes maintains a special Fair Access Policy for these subscribers. This policy establishes an equitable balance in Internet access for all HughesNet Fusion subscribers. 

Service Features and Conditions

  • HughesNet Fusion features No Hard Data Caps.  If a subscriber uses more than 100 GB in data, he or she will experience reduced data speeds until their next monthly billing period. Reduced speeds are typically 1 - 2 Mbps and may cause Web sites to load more slowly or affect the performance of certain activities such as video streaming or large downloads/uploads.
  • HughesNet Fusion features Video data saving techniques to maximize the user’s data usage.  With the Video Data Saver feature, streaming is optimized with video streams at DVD quality (up to 480p). For best performance, the user should leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable.

How does the Fair Access Policy work?

HughesNet Fusion service plans allow unlimited downloading and uploading. However, to ensure consistent performance for all users, the Fusion Fair Access Policy provides for a 100 GB data threshold after which the speed of the Services may be reduced. . The policy is implemented automatically by monitoring your usage, including data which is sent from or to your HughesNet terminal. If your data usage exceeds 100 GB, the throughput (speed) will be reduced until your next monthly billing period.  The speed of the Services may be reduced to 1 Mbps at times, but users can still send and receive email, browse the Internet, email and use Voice over IP at standard speeds.  It is important to note, however, that uploading or downloading large files will be affected and may cause Web sites to load more slowly or affect the performance of certain activities such as video streaming or large downloads/uploads.

When is my Deprioritization Allowance refilled?

Each HughesNet Fusion terminal is assigned a data cycle, based upon the date of activation. The refill cycles are based upon a 28-day month (1-28), and the cycle day matches your activation day. If your service is activated on the 29th, 30th, or 31st day of a month, your cycle will be set to the first day of the month. As an example, if you activate service on October 3, your cycle day is 3, and your data will be refilled overnight on the third day of each month. If you activate your service on October 30, your cycle day is 1, and your data will be refilled overnight on the first day of each month.

How is my usage calculated?

HughesNet counts each byte of data sent from, or to, your terminal. This includes packet headers, re-transmissions, and other standard overhead which is part of any IP communications. However, when HughesNet is able to apply compression and reduce the size of the data you send or receive, only the compressed (smaller) data is counted against your usage.

Who is affected by the Fair Access Policy?

Some users consume much more bandwidth than the average user, and they will experience reduced speeds while using HughesNet Fusion as a result of exceeding 100 GB of data usage during their billing cycle. By implementing the 100GB data threshold more of the shared bandwidth is made available for everyone to use. Most users will have a better experience as a result of the Fair Access Policy.  Online activities such as viewing Websites, checking email, watching video clips or similar short streaming media, and automatic software updates are unlikely to cause you to exceed your monthly Data Allowance.

What will my Internet access be like if I exceed my Data Allowance?

When you exceed 100 GB, you will experience reduced download speeds throughout the balance of the month. During this period, your HughesNet service can still be used, but speeds will be significantly slower than your standard plan rate (as low as 1 Mbps). 

How do I verify what my data usage balance is?

You can track your past usage and Fair Access Policy status by going to www.myHughesNet.com, clicking on My Account, then clicking on the Usage link in the Account Information tab.